Returns & Exchange Policy
Last Updated: September 2026
At B&R Discount Appliances, we inspect and test our products to ensure dependable performance. Because of the discounted nature of our inventory, all returns and exchanges are strictly subject to prior approval and the terms outlined below.
Important Notice: No returns or drop-offs will be accepted without an official Return Authorization from management. Any unauthorized returns will be refused.
1. Pre-Approval Required
- All returns and exchanges must be pre-approved by B&R Discount Appliances before an item can be brought back or picked up.
- To request approval, you must present the original receipt or invoice along with photographs or details explaining the reason for the request.
2. Restocking Fee & Non-Refundable Charges
- 25% Restocking Fee: All approved returns are subject to a mandatory 25% restocking fee to cover testing, processing, and handling costs.
- Delivery & Labor Fees: Original delivery, installation, and haul-away charges are strictly non-refundable.
- Return Transportation: Customers are responsible for the safe transit of returned merchandise back to our facility, or for any applicable pickup fees if transportation is requested.
3. Condition & Eligibility
- Appliance must be returned in the exact cosmetic and mechanical condition as when sold.
- All original accessories, cords, components, and shelves must accompany the unit.
- Items that have sustained damage due to improper self-installation, electrical surges, misuse, or tampering are ineligible for return.
- Clearance items explicitly sold as "Final Sale" or "As-Is" are non-returnable and non-refundable.
4. Cosmetic vs. Mechanical Inquiries
- Cosmetic Claims: Any undisclosed cosmetic concerns must be reported within 24 hours of delivery/pickup before installation.
- Functionality / Mechanical Defects: If an appliance encounters a functional issue within its covered warranty or return window, we reserve the right to attempt technical service or repair prior to authorizing an exchange or refund.
5. How to Request Return Approval
- Contact us by phone or email with your invoice number, appliance serial number, and reason for return.
- Await written or verbal confirmation from our staff. If approved, you will receive instructions and a designated timeframe for drop-off or pickup.
- Once the item is inspected and cleared by our technicians, the refund (minus the 25% restocking fee and applicable delivery fees) will be processed to the original payment method within 3–5 business days.
Questions? Please contact customer support or visit our store prior to attempting any return.